At Devbhoomi Farms, we aim to provide a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines the conditions under which cancellations, returns, and refunds are accepted.

1. Order Cancellation

1.1 Cancellation by Customer:

• You can cancel your order before it is shipped by contacting us at devbhoomifarms14@gmail.com or calling us at +91-7895162038
• Once the order has been dispatched, cancellations are not allowed.

1.2 Cancellation by Devbhoomi Farms:

• We reserve the right to cancel an order if:
  • The product is out of stock.
  • There are issues with payment confirmation.
  • The delivery location is outside our serviceable areas.
• In such cases, you will be notified promptly, and any payments made will be refunded.

2. Return Policy

2.1 Eligibility for Returns:

• Products can be returned within 5 days of delivery if:
  • The product is damaged or defective.
  • The wrong product was delivered.
  • The product is expired (applicable for consumable goods).
• To initiate a return, please contact our customer support team with your order details and proof (e.g., photographs, Video on our mail or whatsapp support).

2.2 Conditions for Returns:

• The product must be unused, unwashed, and in its original packaging.
• Returns are not accepted for items that show signs of tampering, damage, or wear and tear caused by improper use.

3. Refund Policy

3.1 Refund Eligibility:

• Refunds are processed only for:
  • Orders canceled before dispatch.
  • Approved returns as per the conditions mentioned above.

3.2 Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to the original payment method or as store credit, as per your preference.

3.3 Non-Refundable Items:

• Shipping charges (if applicable) are non-refundable.
• Customized or special-order products are not eligible for refunds unless they are defective or damaged.

4. Exchange Policy

4.1 Exchanges are allowed for eligible returns if the same product is in stock. 4.2 If the requested product for exchange is unavailable, a refund or store credit will be offered instead.

5. Shipping Costs for Returns

5.1 For products that are defective, damaged, or incorrectly delivered, we will bear the return shipping costs. 5.2 For all other returns, the customer is responsible for return shipping costs.

6. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please get in touch with us:

• Phone: +91-7895162038
• Email: devbhoomifarms14@gmail.com
• Address: Devbhoomi Farms, Badowala, (Opp. Petrol Pump)Shimla Road, Dehradun, Uttarakhand, India

We value your trust and are committed to ensuring your satisfaction with our products and services.